Product Support Specialist
TomTom is looking for the best and brightest minds in Product Support to join the Telematics Business Unit group within our North American team. TomTom Telematics offers an out-of-the-box fleet management solution to commercial vehicle fleets, serving over 31,000 satisfied business customers. The experience and future opportunities will include providing business-to-business technical support to customers of TomTom's tracking, tracing and fleet management products, managing new product and service introductions and partnering with other departments such as product management and sales to resolve customer issues and identify corrective actions.
As a member of the global Telematics team, you are asked to deliver the following:
Detailed service records for customer phone and email interactions
Assistance with developing product FAQs and identifying training topics
Participation in regular meetings with local and global support teams to share issues/findings/best practices
What do we expect from you?
To be successful a Product Support Specialist, this is the kind of profile we have in mind:
Associates degree with 2 to 4 years of customer service experience
Preferred candidates will have technical experience with software and/or hardware products in a B2B environment
Advanced knowledge of Microsoft Office software.
Ability to work independently as well as contribute to the team in a fast-paced, deadline-oriented environment
Exceptional customer service skills
What do we offer?
An exciting position working very closely with the sales and marketing teams to service our top customers across a variety of industries
An adventure in the cutting-edge field of digital mapping, traffic and navigation solutions;
The chance to work in a fast moving, innovative and international environment, working with professionals from different countries and cultures;
Compensation includes a generous base salary, a bonus or commission scheme, 15 paid vacation days, 12 company holidays and 3 additional days to perform community service annually.
Our benefits package includes medical, dental, vision, disability, life and 401(k).
Who are we?
Our map-based components include map content, online map-based services, real-time traffic, and navigation software. Our consumer products include PNDs, navigation apps, and GPS sports watches. Our main business products are custom in-dash navigation systems and a fleet management system, which is offered to fleet owners as an online service with integrated in-vehicle cellular devices.
Our business consists of four customer facing business units: Consumer, Automotive, Licensing and Telematics.
Founded in 1991 and headquartered in Amsterdam, we have 4,000 employees worldwide and sell our products in over 36 countries. For further information, please visit www.tomtom.com
Estimated Salary: $20 to $28 per hour based on qualifications.
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