Telesales/Internet Sales Manager

Company Name:
Order fulfillment and selling of products and services in high volume, low value, short cycle transactions using telephone sales. Manages a team of telesales representatives for a territory/region. Participates as a team member in strategic and tactical planning for the division. Develops working relationships with license, consulting, education, and/or support field managers to develop joint account plans. Develops and executes strategic regional plans utilizing resources from various marketing and sales functions to maximize revenue with frequent guidance from the area manager or director. Responsible for coaching, performance management, and career development of staff. Participates in the recruiting process and provides hiring recommendations to senior management. Handles escalations and participates directly in complex sales situations to negotiate and/or resolve disputes and ensure customer satisfaction. Conducts regional sales forecasts, territory planning, demand generation, deal strategy development and trend analysis.

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