Field Service Engineer - San Antonio, TX Metro
MilliporeSigma is hiring a Field Service Engineer (FSE).
In this role, you will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout the San Antonio, TX Metro area primarily.
You will also be responsible to provide backup support to neighboring territories as required.
Responsibilities:
Provide professional service on a timely basis (PMs in month they are due, installs completed within two weeks from site being ready, repairs as requested by customer and perform system validations/qualifications, as required, response time ranging from 24hr onsite up to 2 weeks) respecting all customer on-site rules and regulations including good on-site housekeeping practicesAccurate and detailed completion of Work Orders and related documentationClose Work Orders dailyProvide customers with appropriate documentation of work completed, including but not limited to:
Service Report, Meter Verification Report, Routine Maintenance, etc.
Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frameMaintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory)Maintain tools and test equipment in proper working order and calibration.
Tools include minor power tools, hand tools, etc.
Test equipment includes meters used for verification/qualification procedures.
Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM toolMaintain timely, courteous, effective, and professional communications between all customers, internal and external Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems TeamSubmission of expense reports every two weeks Physical Attributes:
Lifting of 50-pound minimum without assistanceMoving and/or lifting up to 165lbs with assistance Who You Are:
Minimum
Qualifications:
Associate degree in Electrical, Electronic or Mechanical Engineering or other Engineering or Technical degree OR High School diploma or GED with 3
years of field service experience, or experience in skilled trade, or mechanical experience, or military electronics experience Preferred
Qualifications:
Electronics background / experience desired1
year field service experience and/or experience in other applicable skilled tradesProficient with tools and test equipment.
Tools include basic construction tools (screwdriver, basic power tools, drill, etc.
).
Test equipment includes test boxes for qualifications, meters for verifications, etc.
Effective written and verbal communication skillsAbility to handle difficult customers and situationsBasic IT skills (i.
e.
ability to use computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.
) Recommended Skills Calibration Communication Construction Courtesy Customer Relationship Management Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
In this role, you will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout the San Antonio, TX Metro area primarily.
You will also be responsible to provide backup support to neighboring territories as required.
Responsibilities:
Provide professional service on a timely basis (PMs in month they are due, installs completed within two weeks from site being ready, repairs as requested by customer and perform system validations/qualifications, as required, response time ranging from 24hr onsite up to 2 weeks) respecting all customer on-site rules and regulations including good on-site housekeeping practicesAccurate and detailed completion of Work Orders and related documentationClose Work Orders dailyProvide customers with appropriate documentation of work completed, including but not limited to:
Service Report, Meter Verification Report, Routine Maintenance, etc.
Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frameMaintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory)Maintain tools and test equipment in proper working order and calibration.
Tools include minor power tools, hand tools, etc.
Test equipment includes meters used for verification/qualification procedures.
Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM toolMaintain timely, courteous, effective, and professional communications between all customers, internal and external Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems TeamSubmission of expense reports every two weeks Physical Attributes:
Lifting of 50-pound minimum without assistanceMoving and/or lifting up to 165lbs with assistance Who You Are:
Minimum
Qualifications:
Associate degree in Electrical, Electronic or Mechanical Engineering or other Engineering or Technical degree OR High School diploma or GED with 3
years of field service experience, or experience in skilled trade, or mechanical experience, or military electronics experience Preferred
Qualifications:
Electronics background / experience desired1
year field service experience and/or experience in other applicable skilled tradesProficient with tools and test equipment.
Tools include basic construction tools (screwdriver, basic power tools, drill, etc.
).
Test equipment includes test boxes for qualifications, meters for verifications, etc.
Effective written and verbal communication skillsAbility to handle difficult customers and situationsBasic IT skills (i.
e.
ability to use computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.
) Recommended Skills Calibration Communication Construction Courtesy Customer Relationship Management Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
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