Pre-Sales Engineer
Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market. With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market.Zappix is a privately held software company offering patented cloud-based technology geared to the smartphone era that transforms the Customer Care Experience. Our On-Demand technology enables digital self-service solutions that improve customer satisfaction, increase Self-Service rates, and reduce costs.The company utilizes cutting-edge cloud-based technology, including AI, Robotic Process Automation (RPA), IVA and bots, Actionable Analytics and reports leveraging Big Data, and more.Position SummaryZappix is looking for an ambitious and energetic Pre-Sales Engineer tosupport the sales team - running demos, helping in technical focusedconversations, and translating the customers' business needs into technicalspecifications. Act as the prime contact on technical conversations whenselling to stakeholders ranging from C-Level Execs to front-line users.We're looking for someone who is technically savvy and commerciallyorientated. As well as sales, the Pre-Sales Engineer will also partner withour Product team on improving our product offering based on insights fromworking with customers.The position is located in Burlington, MA.Key Responsibilities Work with the sales team to present the Zappix solution during salesprocesses Interpret customer requirements into technical specifications and documents Develop and deliver product demonstrations and sales presentations thatexplain key technical aspects of solutions that will benefit customers andprospects Provide answers to client questions about our solutions, and othertechnical aspects of the product Successfully tailor demonstrations for customers' needs and use cases Research the industry on an on-going basis to know what changes may be onthe horizon that will impact current and future sales Provide clear and accurate responses for RFPs and/or contribute technicalsolutions directly to proposals Qualifications & Skills 2
years of experience as a Pre-Sales Engineer / Solution Consultant Prior experience in selling Contact Center solutions - a major advantage Proven track record supporting the sales of enterprise solutions Ability to creatively explain and present complex concepts in aneasy-to-understand manner Solid technical background with understanding and/or hands-on experience insoftware development and web technologies Exceptional interpersonal skills with a proven track record of successinteracting with colleagues in cross-functional teams Excellent presentation and creativity skills Strong capability to work effectively both independently and as a teamplayer in a fast-paced, cross-cultural, start-up environment Authorized to work in the US The position is located in Burlington, MA. Full-time Competitive Salary, Bonus, and Stock options Full medical insurance 401K Apply NowIn addition to this form, please email a resume to email protected to complete your application Name Email Phone Years of Experience What is the highest level of education you have completed? Date Ranges Questions / Comments About Zappix Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based smartphone technology that transforms the Customer Care Experience by providing a digital self-service solution that improves Customer Satisfaction, increases Self-Service Rates and reduces Costs. The company utilizes cutting edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Chatbots, Big Data and more.Learn more about Zappix from our expertsPlease contact us to set a call with our implementation experts Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents' activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. Contact 25 Burlington Mall Road, Burlington, MA 01803+1 (781) 739-2770 email protected #J-18808-Ljbffr Recommended Skills Artificial Intelligence Backend Business Requirements Creativity Customer Service Data Analysis Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
years of experience as a Pre-Sales Engineer / Solution Consultant Prior experience in selling Contact Center solutions - a major advantage Proven track record supporting the sales of enterprise solutions Ability to creatively explain and present complex concepts in aneasy-to-understand manner Solid technical background with understanding and/or hands-on experience insoftware development and web technologies Exceptional interpersonal skills with a proven track record of successinteracting with colleagues in cross-functional teams Excellent presentation and creativity skills Strong capability to work effectively both independently and as a teamplayer in a fast-paced, cross-cultural, start-up environment Authorized to work in the US The position is located in Burlington, MA. Full-time Competitive Salary, Bonus, and Stock options Full medical insurance 401K Apply NowIn addition to this form, please email a resume to email protected to complete your application Name Email Phone Years of Experience What is the highest level of education you have completed? Date Ranges Questions / Comments About Zappix Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based smartphone technology that transforms the Customer Care Experience by providing a digital self-service solution that improves Customer Satisfaction, increases Self-Service Rates and reduces Costs. The company utilizes cutting edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Chatbots, Big Data and more.Learn more about Zappix from our expertsPlease contact us to set a call with our implementation experts Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents' activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. Contact 25 Burlington Mall Road, Burlington, MA 01803+1 (781) 739-2770 email protected #J-18808-Ljbffr Recommended Skills Artificial Intelligence Backend Business Requirements Creativity Customer Service Data Analysis Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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